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Account
Setup Questions
Common
Technical Support Issues
Yes
we fully support the FrontPage 2000 extensions on all new
accounts.
Yes.
We have Cold Fusion 4.0 installed on NT Servers. Some features
have been disabled (CFREGISTRY, CFFILE, CFCONTENT and others).
If you need specific access to a certain feature of Cold Fusion,
we will work with you to ensure that the implementation does
not violate our network integrity. E-mail for specific questions.
See
our Support Page for link
to ColdFusion help pages.
Yes.
We support PHP on UNIX accounts
See
our Support Page for link
to PHP help pages.
Yes.
We support the design of your web site with Visual InterDev.
Specific design-time components such as custom .dll's are
not supported. You can, however e-mail us about our dedicated
server options to have an unrestricted NT development
environment.
Yes.
Every account is equipped with five streams at no additional
charge. Additional streams can be purchased. We have not installed
G2 as of June 16, 1999. We have found some issues with the
server that are to be worked out by July 1, 1999. We intend
to implement this service after that date. If you are having
problems setting up your Real Media files, visit
our support pages for links
to help pages.
When
you host with us your pages will be on servers that are connected
to the Internet through a burstable DS3 configuration. Less
than 35% of this connection is currently utilized for our
website customers. One thing you can be sure of - we will
never be in need of bandwidth. When 50% threshold is reached,
more is added.
We register
and pay for your domain with the relevant naming authorities.
From 1st Jan 2000 we will also pay all your renewal fees for
as long as your domain is hosted at Ceedex. This alone saves
you money. With other hosting companies you may pay a set
up fee plus domain registration fee plus renewal fees every
two years.
Yes
of course. You will be the owner and can move it anywhere
you decide.
No
our set up fee takes care of all, repeat all Domain Registration
fees. It also takes care of all renewals after 1st January
2000
That's
right we handle all registration and payments.
No.
We do not allow any adult content on our servers. You can,
however attain an unrestricted development environment by
co-locating a server with us.
We
believe that if you are designing websites using a Microsoft
product, you should have it hosted on an NT platform. Unix
is an excellent platform. In fact, we even offer Unix as an
option. But, when it comes to Active Server Pages (ASP), Back
Office, Windows 2000, Access and SQL Server - there is just
no substitute for the power and stability of Windows NT.
If
you wish to use PHP, HT Access, MySql, Actinic Catalogue or
a lot of cgi scripts you should choose Unix.
Both
Unix and NT accounts are setup immediately.
Your
domain registration request is handled automatically by our
signup system. Normally, requests submitted before 6pm are
handled the same day. Other requests (modifications, etc)
may take up to three (3) days for InterNIC to process. After
InterNIC has approved the request, it will take about 24-48
hours for every DNS server in the world to update so that
your page can be seen by everyone.
Due
to our automated system and low prices, we can only accept
major credit cards for payment of initial setup fees. If you
are a UK business it is possible to set up a standing order
payment for future payments from then on.
E-Commerce
plans can be dealt with by pro forma invoice for UK business.
In
order to protect your security and privacy, we can only
accept account cancellations via fax we then double
check with the owner of the account.
Windows
NT: We have installed and support full CGI-BIN access written
in Perl 5. You do not need to know the path of the Perl compiler
with Windows NT. Every file that has a .pl
extension is automatically executed as a Perl script.
Unix:
The path to Perl is /usr/bin/Perl.
We
offer 24hr network support see support
page for details
You
can reach our technical support department via email (techsupport@ceedex.com)
this e-mail is handled 24hrs a day.
You
can call our support line from 9am until 7pm Mon - Fri.
From
7pm until 9am Mon - Fri and all day Sat, Sun you should
use the direct paging service to report problems.
How
do I setup Real Audio for my site?
Create a directory under the /html directory called 'realcontent'.
Upload your .ra, .rm files into that directory. Then create
a file using notepad with the following text... 'pnm://www.(yourdomain).com/realcontent/(filename).ra'.
Save is as (filename).ram and upload it anywhere in your site.
Now make a http:// link to the .ram file and it will automatically
stream your new RealAudio file when you click on it.
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How
do I setup/troubleshoot ASPMail?
Due to the detailed nature of this response, we have dedicated an entire page to
this topic. Although we do not support the actual use of ASPMail,
since we have the environment, we have gathered as much information
as we could find.
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I've
installed the HTML Form wizard and get the following error.
"System cannot find file VB40032.DLL"
You can download this file at http://www.mysecureserver.com/formwizard/vb40032.dll.
Copy this file into your c:\windows\system folder.
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What
is the path to Perl (Unix)?
The path to Perl is /usr/bin/Perl.
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How
do I request a DSN to be setup?
You
can email techsupport@ceedex.com
you
must include your domain name, datasource name and the location
of the .mdb file within your site.
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How
do I reqeust Stats to be added?
you
can email techsupport@ceedex.com Please include your domain name.
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What
is a mail Alias?
An
alias is like a nickname for a real email account. An alias
cannot receive email, only forward it to a real email account,
on or off of our server. Examples:
sales@yourdomain
= joe@yourdomain
info@yourdomain
=jim@yourdomain
domain@yourdomain
= jeff@yourdomain
As
you can see above, aliases are quite useful in directing email
to the appropriate mail box.
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What
is ASP?
ASP is a feature of the Microsoft Internet Information
Server. Because the
server-side script is simply building a regular HTML page,
however, ASP can
be delivered to any browser. The parts of the code that are
to be executed on
the server are enclosed within <% and %> tags. These
symbols are referred
to as the delimiters for ASP.
TIP: When a delimiter tag is left off, you will get the following
error:
Active Server Pages error `ASP 0116`
Missing close of script delimiter
/bad_script_tags.asp, line 8
The Script block lacks the close of script tag (%>).
The above error is usually caused by not closing your scripting
tag. Many
editors now color-code your blocks of code and let you know
if you forgot to
close a tag.
Some recommended HTML editors are Macromedia Dreamweaver,
Microsoft
FrontPage, and Adobe Go Live, to name a few. However, the
best
development studio for ASP is Microsoft s Visual Interdev.
Visual Interdev will
also let you manage your SQL Server database (VServer NT Pro
and above).
ASP files must end with a .asp extension in order to be processed
by the
server. Because ASP files were meant to deliver HTML files,
you can include
normal HTML tags inside of your ASP files. HTML tags are just
sent along to
the client's browser.
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How
do I set up Netscape to recieve my email?
Incoming
and outgoing SMTP servers are mail.yourdomain
User
or account name is user%yourdomain
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How
long can a domain name be & what can it consist of?
Your domain name can be as long as 22 characters,
not including the .com (or .edu, .net, etc.). The domain must
consist only of letters, numbers and dashes.
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I
already have my own domain currently hosted on another service.
Is there any problem with transfering the domain from them
to you? How does that work? Will I have time to set up my
web site before the transfer takes effect to make it as smooth
as possible?
There is no problem. We handle all aspects of the domain name
transfer. We contact InterNIC and request that your domain
be modified to point to our DNS servers. Once they receive
the request, InterNIC sends out two (2) email messages to
the Administrative and Technical
contacts listed in the domain name WHOIS record.
Once these are received, one (1) of these individuals must
respond to this message with a Yes response.
Once
InterNIC receives the Yes response, they
process the request. This can take up to 48 hours. Once the
InterNIC database is updated, it will take another 24-48 hours
for everbody else (ISP's) to update their DNS servers with
the new location.
During
this time, you will have access to begin uploading and publishing
your website. This ensures that you will not experience downtime
as a result of your move. Follow the steps below to
move or transfer a domain name to Ceedex Interactive.
-
Fill
out our online
form. Select the 2nd Registration Type option.
- We
e-mail you your logon information for e-mail and ftp access
- You
can then begin setting up.
-
Wait
for the email from InterNIC. You can publish and upload
your site during this time remember.
-
Respond
with a Yes to the InterNIC message.
That's
it!
Remember
we also pay your Domain Renewal fees after 1st January 2000
No
Further Domain fees to pay with Ceedex EVER!
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Can
I have an international domain with Ceedex?
Yes.We
can host domains other than co.uk and .com etc. This is handled
through the setup process.
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What
is Front Page 2000?
Easily create great-looking Web sites
Intuitive, leading-edge features help users create professional
web sites without programming.
Intelligent design assistance and innovative imaging tools
make it easier than ever to build greatlooking web sites.
Flexible, open support for the latest web technologies gives
users the power to create the most compelling, original sites
on the world wide web.
Effectively manage Web content and site structure
Comprehensive management tools let users quickly plan and
organize their site.
Automatic hyperlink maintenance gives users the freedom to
manage their site without worrying about broken hyperlinks.
Frontpage2000 helps users quickly and easily update the content
and look of their entire web site.
Flexible collaboration features lets users work with others
to create and manage their site.
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